Refund and Returns Policy
Effective Date: October 8, 2024
At Value Market Online, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and make a purchase from our website, [valuemarket.online].
Information We Collect
• Personal Information: When you visit our website, we collect certain information, such as your name, email address, phone number, and payment details.
• Automatically Collected Information: We may automatically collect certain data about your device, browsing actions, and patterns, including your IP address, browser type, and other diagnostic data.
How We Use Your Information
We use your personal information to:
• Process and fulfill your orders.
• Provide customer service and support.
• Improve our website and user experience.
• Send you notifications and promotional offers if you have opted in.
Data Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:
• Payment Processing: We may share information with payment processors like Razorpay to complete transactions.
• Legal Requirements: If required by law, we will share your information with government authorities.
Security
We take reasonable precautions and follow industry best practices to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
For any requests, please contact us at [helpsvaluemarket@gmail.com].
Cancellation & Refund Policy
We understand that sometimes plans change, and you may need to cancel or return your purchase. Below are the guidelines for our cancellation and refund policies.
Order Cancellation
• You can cancel your order within 24 hours of placing it, provided the product has not been shipped.
• To cancel your order, please contact our support team at [helpsvaluemarket@gmail.com] with your order details.
Refund Eligibility
• Items must be unused and in the same condition that you received them.
• Products that are damaged or not in their original packaging may not be eligible for a refund.
• If your product is faulty or not working, you must make a video of the product before unboxing and share the video with our team. This helps us to verify the issue and proceed with the return, replacement, or refund process.
Refund Process
•Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 8-14 business days.
Late or Missing Refunds
• If you haven’t received a refund within the given time frame, please check your bank account again.
• If you’ve done all this and still have not received your refund, please contact us at [helpsvaluemarket@gmail.com].
Non-refundable Items
Certain items are exempt from being returned, including digital downloads, custom products, etc.
Terms & Conditions
Welcome to Value Market Online! By accessing or using our website, you agree to be bound by these Terms and Conditions.
Products and Services
We make every effort to display our products accurately. However, we cannot guarantee that the product images you see on your screen are an exact representation.
Payment
All payments must be made in full at the time of purchase. We accept major credit/debit cards and Razorpay as a payment gateway. All prices listed are inclusive of taxes.
User Responsibilities
By using our website, you agree not to:
• Use our website for any illegal purpose.
• Interfere with or disrupt our website servers or networks.
Liability
Value Market Online will not be held liable for any direct or indirect damages arising from the use of our products or services.
Changes to Terms
We reserve the right to update or change our Terms and Conditions at any time without prior notice.
Contact Us
If you have any questions regarding our Privacy Policy, Terms & Conditions, or Refund Policy, feel free to contact us:
• Email: helpsvaluemarket@gmail.com
• Phone: 8249312515
At Value Market Online, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and make a purchase from our website, [valuemarket.online].
Information We Collect
• Personal Information: When you visit our website, we collect certain information, such as your name, email address, phone number, and payment details.
• Automatically Collected Information: We may automatically collect certain data about your device, browsing actions, and patterns, including your IP address, browser type, and other diagnostic data.
How We Use Your Information
We use your personal information to:
• Process and fulfill your orders.
• Provide customer service and support.
• Improve our website and user experience.
• Send you notifications and promotional offers if you have opted in.
Data Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:
• Payment Processing: We may share information with payment processors like Razorpay to complete transactions.
• Legal Requirements: If required by law, we will share your information with government authorities.
Security
We take reasonable precautions and follow industry best practices to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
For any requests, please contact us at [helpsvaluemarket@gmail.com].
Cancellation & Refund Policy
We understand that sometimes plans change, and you may need to cancel or return your purchase. Below are the guidelines for our cancellation and refund policies.
Order Cancellation
• You can cancel your order within 24 hours of placing it, provided the product has not been shipped.
• To cancel your order, please contact our support team at [helpsvaluemarket@gmail.com] with your order details.
Refund Eligibility
• Items must be unused and in the same condition that you received them.
• Products that are damaged or not in their original packaging may not be eligible for a refund.
• If your product is faulty or not working, you must make a video of the product before unboxing and share the video with our team. This helps us to verify the issue and proceed with the return, replacement, or refund process.
Refund Process
•Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 8-14 business days.
Late or Missing Refunds
• If you haven’t received a refund within the given time frame, please check your bank account again.
• If you’ve done all this and still have not received your refund, please contact us at [helpsvaluemarket@gmail.com].
Non-refundable Items
Certain items are exempt from being returned, including digital downloads, custom products, etc.
Terms & Conditions
Welcome to Value Market Online! By accessing or using our website, you agree to be bound by these Terms and Conditions.
Products and Services
We make every effort to display our products accurately. However, we cannot guarantee that the product images you see on your screen are an exact representation.
Payment
All payments must be made in full at the time of purchase. We accept major credit/debit cards and Razorpay as a payment gateway. All prices listed are inclusive of taxes.
User Responsibilities
By using our website, you agree not to:
• Use our website for any illegal purpose.
• Interfere with or disrupt our website servers or networks.
Liability
Value Market Online will not be held liable for any direct or indirect damages arising from the use of our products or services.
Changes to Terms
We reserve the right to update or change our Terms and Conditions at any time without prior notice.
Contact Us
If you have any questions regarding our Privacy Policy, Terms & Conditions, or Refund Policy, feel free to contact us:
• Email: helpsvaluemarket@gmail.com
• Phone: 8249312515