Help Centre
Welcome to Value Market’s Help Centre!
Here you’ll find answers to our most frequently asked questions and resources to help you with your shopping experience. If you need further assistance, please don’t hesitate to contact us.
FAQs
1.1. How can I track my order?
You can track your order by logging into your account and navigating to the “Orders” section. You’ll see a tracking link for each order.
1.2. What is your return and exchange policy?
We offer a 30-day return policy on most items. Products must be returned in their original condition and packaging. For detailed instructions, please visit our Return Policy.
1.3. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure payment options.
1.4. How do I change or cancel my order?
Orders can only be changed or canceled within 24 hours of placement. Please contact our support team immediately if you need to make changes.
1.5. How do I use a discount code?
Enter your discount code at checkout in the “Promo Code” field. The discount will be applied to your total.
Contact Us
2.1. Customer Support
If you need assistance, please reach out to us via:
• Email: helpsvaluemarket@gmail.com
• Phone: +91-8249312515
• Live Chat: Available on our website from 10 AM to 8 PM IST
Order Tracking
To track your order:
1. Log into your account.
2. Go to the “Orders” section.
3. Click on the order you want to track.
4. Follow the tracking link provided.
Return & Exchange Policy
4.1. Returns
To return a product, follow these steps:
1. Log into your account.
2. Go to “My Orders” and select the order you wish to return.
3. Click on “Return Request” and follow the instructions.
4.2. Exchanges
To exchange an item, please return it following the above process and place a new order for the desired item.
Size Guides
5.1. Clothing Size Guide
Refer to our Size Guide for detailed measurements to help you select the correct size.
5.2. Shoe Size Guide
Check our Shoe Size Guide to ensure the perfect fit.
Payment Issues
If you experience any payment issues:
1. Verify your payment details are correct.
2. Ensure your card or payment method is active and has sufficient funds.
3. Contact your bank or payment provider for more information.
Shipping Information
7.1. Shipping Options
We offer standard and expedited shipping. Shipping costs are calculated at checkout.
7.2. Delivery Times
Delivery times vary based on your location and shipping option selected. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days.
Account Management
8.1. Managing Your Account
To update your account information:
1. Log into your account.
2. Go to “Account Settings.”
3. Update your details as needed.
8.2. Password Reset
If you need to reset your password, go to the login page and click “Forgot Password.” Follow the instructions to reset your password.
Here you’ll find answers to our most frequently asked questions and resources to help you with your shopping experience. If you need further assistance, please don’t hesitate to contact us.
FAQs
1.1. How can I track my order?
You can track your order by logging into your account and navigating to the “Orders” section. You’ll see a tracking link for each order.
1.2. What is your return and exchange policy?
We offer a 30-day return policy on most items. Products must be returned in their original condition and packaging. For detailed instructions, please visit our Return Policy.
1.3. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure payment options.
1.4. How do I change or cancel my order?
Orders can only be changed or canceled within 24 hours of placement. Please contact our support team immediately if you need to make changes.
1.5. How do I use a discount code?
Enter your discount code at checkout in the “Promo Code” field. The discount will be applied to your total.
Contact Us
2.1. Customer Support
If you need assistance, please reach out to us via:
• Email: helpsvaluemarket@gmail.com
• Phone: +91-8249312515
• Live Chat: Available on our website from 10 AM to 8 PM IST
Order Tracking
To track your order:
1. Log into your account.
2. Go to the “Orders” section.
3. Click on the order you want to track.
4. Follow the tracking link provided.
Return & Exchange Policy
4.1. Returns
To return a product, follow these steps:
1. Log into your account.
2. Go to “My Orders” and select the order you wish to return.
3. Click on “Return Request” and follow the instructions.
4.2. Exchanges
To exchange an item, please return it following the above process and place a new order for the desired item.
Size Guides
5.1. Clothing Size Guide
Refer to our Size Guide for detailed measurements to help you select the correct size.
5.2. Shoe Size Guide
Check our Shoe Size Guide to ensure the perfect fit.
Payment Issues
If you experience any payment issues:
1. Verify your payment details are correct.
2. Ensure your card or payment method is active and has sufficient funds.
3. Contact your bank or payment provider for more information.
Shipping Information
7.1. Shipping Options
We offer standard and expedited shipping. Shipping costs are calculated at checkout.
7.2. Delivery Times
Delivery times vary based on your location and shipping option selected. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days.
Account Management
8.1. Managing Your Account
To update your account information:
1. Log into your account.
2. Go to “Account Settings.”
3. Update your details as needed.
8.2. Password Reset
If you need to reset your password, go to the login page and click “Forgot Password.” Follow the instructions to reset your password.